RETURN AND EXCHANGE POLICY
Last Updated: 7/25/2023
Thank you for shopping at www.hobby-vault.com
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Exchange Policy:
Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Hobby Vault Located at 300 S Lenola Rd, Suite 5, Maple Shade, NJ 08052, New Jersey, US.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from www.hobby-vault.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND, CREDIT/GIFT CARD, or EXCHANGE which are subject to the below terms:
Product that are bought from the Physical Stores can be returned. All Items are eligible for return exempt the products that are: final sale items, clearance items, special order items, custom products, and gift cards
You are always required to ship back the items by following the shipping instruction:
Return shipping label will be provided to customer upon acceptance of the return
In order to be eligible for a refund, you have to return the product within 14 days of your purchase. If the product is damaged in any way, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.
In order for the product to be eligible for a Refund, make sure these conditions are met:
After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.
You are given 14 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT or GIFT CARD in exchange to the Goods
Credits that has been given back to the customer is allowed to be used on our Website and Physical Stores.
In order for the product to be eligible for Credit make sure that these following conditions are met:
Product that are on sale or discounted is eligible for Credit
We offer 100% return to refund that are processed through Credit and has No Expiry Period. Unfortunately, Credits can't be used to pay for shipping fees.
Products can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 14 days. Exchanges exceeding 14 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met:
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed Once items are received and conditions confirmed.
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: contact@hobby-vault.com
Phone Number: 856-793-9700
You will be updated for their Return Status through their EMAIL and PHONE, provided that all contact information is recorded to us.
Generated by ReturnGO policy tool.
